Account & Login
Use the same sign-in method you used to create your account: Email, Apple or Google. If a sign-in email does not arrive, check spam and verify the address before trying again.
FietzBall / Help
Support
Quick help for accounts, cloud progress, tilt controls and leaderboards.
Direct help
Contact Support
Tell us what happened, your device model, iOS, iPadOS or Android version, FietzBall version and build, and the steps needed to reproduce the issue. Attach a screenshot or recording when useful. Never include passwords, login codes or payment details.
Contact SupportOpens your email app to support@fietzball.com.
Adventure, Infinite and more
Explore the full Guide & FAQ in English and Italian. Discover 6 worlds with 100 fixed Adventure levels per world, one platform per level, colourful 3D visuals and native full-screen iPad support.
Help topics
Age and parental permission
Players must be at least 14 years old to create an account independently. Younger players need lawful authorisation from a parent or legal guardian.
Cloud Save
Balances and collection data synchronize with your account. The 19 October update preview also synchronizes Adventure completion and personal best times. First open the updated app on the device containing your old progress and let it synchronize, then use the same FietzBall account on the other device. Offline progress waits locally and retries online. Do not delete the original installation before its first successful sync. Check the Guide & FAQ for the changes included in preview builds.
Sync paused / Offline
Check your connection, reopen the app and let synchronization finish. A paused sync does not necessarily mean lost progress. If the message persists, send support your version, build and a screenshot. Do not reinstall or reset your account as a first step.
Purchases & Restore
Sign in to a permanent FietzBall account before buying. Restore Purchases restores eligible premium balls and Remove Ads made with the same Apple account; it does not charge again. Consumable Star and Continue-token packs are credited once and are not restored like non-consumables.
Ads & privacy choices
FietzBall may show occasional game-over ads and offers an optional rewarded Continue. Remove Ads disables forced interstitials, while the optional rewarded Continue remains available. Use Ad Privacy in Settings to review Google's available consent choices.
Continue
In Infinite, one rewarded Continue may be offered per run, followed by up to two token-funded Continues when a token balance is available. Adventure does not use Continues. Stay online while a rewarded Continue is verified. If the ad closes or verification fails, the run is not resumed and no token should be spent.
Gameplay / Tilt calibration
Hold the iPhone or iPad in the position you plan to play, keep it steady while the countdown finds neutral, then tilt gently. After returning to the app, calibration and the countdown restart automatically. On iPad, play in the native full-screen portrait layout.
Leaderboard
Infinite ranks eligible validated scores from signed-in players. Adventure focuses on level completion and your personal times, without a leaderboard. Report a missing Infinite result with your build, score, approximate time and display name.
Delete Account
Open Settings, choose Delete Account and confirm. The server removes only the signed-in FietzBall account and linked game data, then clears the local session.
Request account deletion without the appPrivacy
Read what the game stores, what appears publicly and how to exercise a privacy right in the Privacy Policy.
Open Privacy PolicyShort FAQ
Why is the countdown waiting at 1?
The game is waiting for a stable neutral position. Hold the device still in the position you will play. If it continues, lock and reopen the app once, then contact support with your iPhone or iPad model and posture.
Does deleting my account cancel an Apple account?
No. It deletes the FietzBall account and linked game data. It does not delete an Apple ID or Apple-controlled records.
Privacy requests
For access, correction or deletion questions that are specifically about personal data, email privacy@fietzball.com. For general or business enquiries, email hello@fietzball.com.
FietzBall is operated by Matteo Fietta, 36027 Rosà, Italy.
You can also read the Privacy Policy and Terms of Use.